Role description

Operating a growing network of world-class Children’s Museums takes a powerhouse team and impeccable systems—delivered with an obsession for Creating the Most Magical Experiences. 

As our Guest Services & Administration Manager, you’ll not only handle high-volume operational and guest service tasks, but you’ll also lead, train, and grow a high-performing team of casual admin assistants. It’ll be your responsibility to maintain and improve systems that keep everything running like clockwork and ensure your team delivers excellence, every single day.

You’ll be at the helm of ticketing administration, party and excursion planning, and high-volume guest communications, all while building a team that can handle peaks in demand with calm efficiency. This is a leadership role, and we’re looking for someone who thrives on structure, loves people, and gets a thrill out of making complex operations seamless.

This is a full time role, Monday to Friday. You will be expected to work from MoPA HQ in South Melbourne for a minimum of two days per week. 

Your Key Responsibilities:

1. Team Leadership & Development

• Hire, train, and lead a team of casual administration assistants, ensuring they are well-equipped and confident in their roles.
• Monitor team performance and provide ongoing coaching to maintain a high standard of service.
• Establish processes and workflows to ensure all guest interactions and administrative tasks are handled with efficiency and care.
• Take ownership of the team’s output and work towards improving response times, guest satisfaction, and operational accuracy.

2. Guest Services & Ticketing Administration

• Oversee and manage booking changes, guest inquiries, and ticketing operations.
• Respond to and resolve complaints, feedback, and membership queries with warmth and professionalism.
• Manage incident reports, lost property logs, and maintain accurate calendar and scheduling systems.
• Oversee guest services support for the museum teams during peak periods, ensuring everything runs smoothly behind the scenes.

3. Party & Excursion Planning

• Own the entire party booking process—from inquiries to confirmations, invoicing, and real-time support over weekends.
• Oversee excursion bookings, liaising with schools and groups to ensure seamless planning and execution.
• Maintain party and excursion funnels, tracking data and proactively following up with potential bookings.
• Manage special fundraising and bespoke events, ensuring every detail is handled with precision.

4. Sales & Communication

• Drive sales by managing the inquiry funnels for parties, excursions, corporate bookings, and fundraising initiatives.
• Follow up on tentative holds and leads, ensuring conversion into confirmed bookings.
• Oversee gift card processing.

Who We’re Looking For:

• An experienced leader—you’ve led teams before and know how to motivate, train, and build a high-performing culture.
• A multi-tasking pro—you can juggle a high volume of tasks without dropping the ball, maintaining an eye for detail even under pressure.
• A customer-obsessed problem solver—you handle every guest interaction with warmth, patience, and professionalism, no matter how busy it gets.
• A process-driven operator—you love creating systems that make things run smoothly and know how to spot areas for improvement.
• A strong communicator—whether it’s an email, a phone call, or a teammeeting, you can get your message across with clarity and energy.

Your Availability & Commitment:

• You must be available to work full time hours, generally Monday to Friday, though you will be responsible for managing a roster with your team that ensures our phones are covered from 8:30am until 5:30pm, 7 days a week. In this role you will also have the flexibility to occasionally swap a weekday for a weekend if it suits you. 
• You’ll work from the office in South Melbourne two days per week at a minimum, and though you’re very welcome to attend more frequently, you may find that you prefer to do your more phone-heavy days from the peace and quiet of home. 

If you’re looking for a leadership role that blends guest experience, team development, and high-energy operational execution, this is your chance to make an impact at MoPA! Apply today.

Please note: MoPA is open 7-days a week. Please only apply for this Management Role if you can work weekends and through school holiday periods.

About MoPA: Museum of Play and Art

Well… If you’re here reading this, you’ll probably know that MoPA is exciting new family of Children’s Museums that was founded in Geelong in 2020. In a few short years, we’ve grown quickly to become one of the worlds’ first networks of private Children’s Museums with over twenty locations planned throughout Australia in the coming years. Our mission is to provide opportunities for families to experience rich play-based learning and creative exploration in a beautifully curated museum environment. Super passionate about play, an unwavering commitment to continuous learning, and a relentless drive to deliver the most outstanding guest experiences are some of the values that guide us to achieve every day… And we mean every day: we are open 364 days a year!

Role description:

We seek authentic, kind, and passionate individuals to fill the position of Assistant Museum Manager for our upcoming museum in Nunawading. As an Assistant Manager, you’ll play a crucial hands-on role in supporting the Museum Manager to efficiently manage the day-to-day operations of the museum (museum exhibits, cafe, kitchen, birthday parties, excursions, and retail). In addition, the role requires that you manage and direct a team of part-time and casual team members to deliver outstanding guest experiences and to maintain the highest quality standards of museum operation.

About You:

To succeed in this role, you should have experience in either hospitality or early learning settings, possess strong leadership, communication, and interpersonal skills and love working with children, parents, and team members.

You must also be disciplined in executing operational processes and systems and thrive on being on the museum floor participating in the daily activities, engaging with guests, and directing your guest experience, cafe, and kitchen teams—all in the quest to achieve outstanding guest experiences.

We seek individuals from diverse backgrounds who are eager to learn, develop, and excel in this unique but rewarding leadership role. There is no desk in sight for this role – with very little admin but LOTS of busy sessions to manage, the Assistant Manager role is hands-on and extremely fast-paced!

For You:

Competitive salary of $60k or more (commensurate with experience), plus 11% super, plus a very supportive and collaborative work environment, plus professional development opportunities, plus the chance to make a meaningful impact on the lives of children and families.

To be considered for this position, you will:

• Have visited a least one of our Museums to gather an appreciation for the what the role is about, and what it isn’t about, and to fall in love with what your role in the organisation might look like
• Be able to demonstrate proven success in positions of influence with a firm but fair approach to achieving standards and have energy to burn because so much of your success will be about leading by example
• Be born to deliver a magical guest experience, with years of practice in a similar family environment, perhaps even an early learning environment, meeting the diverse needs of a very large, very busy, family environment
• Be available to work most weekends (because weekends represent the greatest opportunity for you to ensure the largest number of visitors have the best experience)

What this role isn’t about:

• Sitting at a desk! You’ll be on your feet all day every day, and very little time is spent in any small rooms (other than cleaning up the odd spill from a sensory room of course!)
• Designing activities! All of MoPA’s exhibits and activities are planned and executed by our creative teams; this Assistant Museum Management role does not contribute to the design or planning of these activities

Please note: MoPA is open 7-days a week, almost every day of the year. Please only apply for a Museum or Cafe role if you’re available to work during weekends and school holiday periods.

Role description:

This role supports the head chef in preparing the very best food offer to MoPA standards. From cutting, chopping, assembling and presenting our cafe and catering range, you will take pride in every piece you put on display.

To be considered for this position, you must

• Have worked in a busy cafe style kitchen with exceptionally high standards and revel in a fast paced environment
• Have the ability to take direction but also work autonomously to cook, prepare, assemble the range of  snacks, sandwiches, food platters, etc
• Be comfortable engaging with cafe team members who you co-share the cafe/kitchen space with

Please note: MoPA is open 7-days a week. Please only apply for a Cafe role if you’re available to work 2-4 shifts per week during weekends and school holiday periods.

MoPA is already famous for its delicious coffee – but you will take this fame to new levels. You’re a passionate, reliable, service-orientated barista with a passion for the entire cafe offering, not just the coffee.

Role description:

This role supports the cafe supervisor in delivering the very best guest experience. From opening and closing tasks, ensuring the next day team walk into a perfectly ready cafe, to food and beverage order taking and service, coffee making, bussing cafe tables, restocking and most importantly keeping the cafe impeccably clean and tidy.

To be considered for this position, you will:

• • Have worked in a busy cafe with exceptionally high standards and revel in a fast paced service environment
  • Have the ability to make an amazing coffee, take orders with genuine enthusiasm and have pride in how you present food to your guests
  • Be comfortable engaging with children and parents alike with a genuine kind and caring nature
  • Love cleaning, tidying, restocking, wiping, vacuuming, cleaning, emptying bins, clearing tables and did I mention cleaning!
  • Be naturally fun, bubbly, positive personality – a breath of fresh air in everything you do.

Please note: MoPA is open 7-days a week, almost every day of the year. Please only apply for a Museum or Cafe role if you’re available to work during weekends and school holiday periods.

Role description:

Our delightful crew of Cafe Team Members are responsible for ensuring that our cafe is the cleanest, yummiest haven for nutrients that our guests could ever ask for. Each day they’re the first team members in – prepping the for the day ahead. They then busily tend to guests orders for our delicious food and coffee menu, maintaining an impeccable environment within the serving area but also in the cafe eating areas, and scrub the place impeccably clean at the end of the day to ensure tomorrows team get a head start into another busy day.

You will be comfortable engaging with children and parents alike, you will demonstrate a genuinely kind and caring nature by helping anyone and everyone with whatever their needs may be, and you will be a ‘service machine’, endlessly re-strocking, tidying, wiping, vacuuming, emptying bins and doing all it takes to maintain the exceptionally high standard of cleanliness and hygiene that MoPA are famous for.

Give me more:

• You’ll be rostered for 2-4 shifts per week of between 3 and 8 hours each

• Most shifts occur on weekends, however some shifts will also occur on weekdays

• Most shifts will be during the Museum’s typical operating hours (approx. 8.30am til 5.30pm) however some shifts will end later (9.30pm, at the latest) when events/functions occur in the Museum

• You’ll be on your feet all day

• Fastidious and constant cleaning and tidying of all areas

To be considered for this position, you will:

• Have worked in a busy cafe with exceptionally high standards already, and you revel in this environment.

• Be available to work at least 3 full day shifts per week.

• Be a born ‘people person’ (You just LOVE engaging with babies, toddlers, adults, grandparents, carers and more).

• Be a naturally fun, bubbly, positive personality – a breath of fresh air in everything you do.

Please note: MoPA is open 7-days a week, almost every day of the year. Please only apply for a Museum or Cafe role if you’re available to work during weekends and school holiday periods.

Role description:

The role is responsible for ensuring that every single visitor has a truly exceptional and memorable experience at MoPA. This is demonstrated through your endless energy and enthusiasm for children, families and play. You love to dance, paint, build, tell stories as well as hosting parties and excursions whilst maintaining an eye for detail on the cleanliness of the museum.

Give me more:

• You’ll be rostered for 2-4 shifts per week of between 3 and 8 hours each

• Most shifts occur on weekends, however some shifts will also occur on weekdays

• Most shifts will be during the Museum’s typical operating hours (approx. 8.30am til 5.30pm) however some shifts will end later (9.30pm, at the latest) when events/functions occur in the Museum.

• You’ll be on your feet all day – because there’s always something that can be cleaned. But rest assured, all day you’ll also be laughing, dancing and having loads of fun with our team and our guests!

• You’ll be running a host of scheduled activities such as dance parties, craft, games and classes

• Fastidious and constant cleaning and tidying of all areas, exhibits and facilities

To be considered for this position, you will:

• Ideally have worked with children in an educational capacity – many of our team are future, current or past formal educators.
• Be comfortable hosting parties, excursions, dance parties, painting sessions, craft building with individuals and groups
• Be confident in enforcing safety guidelines for our guests (outside food policy and play safe areas)
• Love cleaning, tidying, restocking, wiping, cleaning, emptying bins, dusting, and did I mention cleaning!
• Be a naturally fun, bubbly, positive personality and just LOVE engaging with babies, toddlers, adults, grandparents, carers and more).

Please note: MoPA is open 7-days a week, almost every day of the year – and our Barista Extraordinaire will be required to work weekends!

Role description:

MoPA Sandringham is already famous for it’s delicious coffee – but you will take this fame to new levels. You’re a passionate, reliable, service-orientated barista with a passion for the entire cafe offering, not just the coffee. You’re also ready to step up and take on additional duties to maintain stocktakes and ordering, food safety, immaculate cleanliness standards, liquor training + compliance, and more.

To be considered for this position, you must:

• Make an absolute monster of a latte – the perfect coffee, every time (of course!)

• Have a passion for good honest customer service – with unwavering patience and a cool head during the busiest of times

• Be capable of much more than swinging the group head around like a seasoned cowboy – because you’ll also be responsible for stocktakes, inventory management in the cafe, maintaining an impeccable menu and testing new items, and more.