Terms and conditions

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Terms and conditions

Before proceeding with your purchase, or visiting MoPA, please read these Terms and Conditions carefully. Please do not make a purchase or attend a Museum unless you agree to all the Terms and Conditions detailed below.

All references to “MoPA” in these Terms and Conditions are to “Museum of Play and Art”, which is the promoted trading name for:

MoPA Geelong: Production Ventures Pty Ltd, ABN 89 633 353 367 (trading as “Museum of Play and Art” at 51 McKillop Street, Geelong 3220, VIC, AUS) and
MoPA Sandringham: Museum of Play and Art Melbourne Pty Ltd, ABN 29 650 800 892 (trading as “Museum of Play and Art” at 247 Bay Road, Sandringham 3192, VIC, AUS), and
MoPA Thomastown: MoPA Melbourne Pty Ltd, ABN 29 665 871 849 (trading as “Museum of Play and Art” at 11/391 Settlement Road, Thomastown 3074, VIC, AUS), and
MoPA Nunawading: MoPA East Melbourne Pty Ltd, ABN 80 676 144 844 (trading as “Museum of Play and Art” at Level 1/372 Whitehorse Rd, Nunawading, VIC, AUS).
MoPA Adelaide: MoPA SA Pty Ltd, ABN 84 676 144 862 (trading as “Museum of Play and Art” at Butler Boulevard, Adelaide Airport 5950, SA, AUS).

APPLICATION OF TERMS

By purchasing a ticket or product from MoPA (at the venue, online or on the phone) or any authorised sales channel, you acknowledge and agree to comply with these Terms and Conditions.

1. BOOKING CHANGES & CANCELLATIONS

1.1. All bookings, tickets, purchases and products, including parties and events, are non-refundable or able to be exchanged, except as required by law.

1.2. All tickets, purchases, products and bookings, including parties and events, are secured only upon full payment being received.

1.3. In any case where a Party or School Excursion is cancelled, all payments that have been made against that booking will be credited towards any future booking/s of your choice however refunds are not provided.

1.4. All purchases are subject to availability and sales may be limited to a specified quantity, in any given time frame, on any given day.

1.5. Tickets are only valid if purchased via the MoPA website (www.museumofplayandart.com.au), at the Museum (51 McKillop St, Geelong or 247 Bay Rd, Sandringham), or by calling 1800 00 MoPA (1800 00 66 72).

1.6. MoPA has the right to add, withdraw or substitute exhibits, vary advertised programs, vary ticket prices, session times, venue features, seating arrangements or venue capacity without notice. Tickets will not be exchanged or refunded as a result of these changes, except as required by law.

1.7. If a session or event is cancelled, rescheduled or significantly relocated MoPA will attempt to notify ticket holders of the cancellation, rescheduling or relocation and provide fair and equitable alternatives to all impacted parties.

1.8. Where a session or event is cancelled, rescheduled or significantly relocated, you may be entitled to a refund. In such event, to the extent permitted by law, MoPA are not liable to refund to you any amount beyond the face value of the ticket plus any transaction fee and MoPA also will not reimburse you for auxiliary expenses (such as the cost of travel, car-parking, child-care and accommodation) or other consequential loss suffered by you in connection with your attendance or non-attendance at a session or event.

2. VOLUNTARY ASSUMPTION OF RISK

2.1. You enter MoPA at your own risk.

2.2. You understand that attendance may carry with it certain dangers, including the risk of injury, injury to those in your care, damage to you, damage to those in your care and damage to your property and the property of those in your care.

2.3. By attending MoPA you accept the risk of damage and loss (including property damage, personal injury, economic and consequential loss) howsoever arising (including by negligence). This includes damage or loss caused by the acts or omissions of other ticketholders, visitors, guests, and the employees and agents of MoPA.

3. PRICING AND PAYMENT

3.1. Prices quoted are in Australian dollars and include GST. Your ticket is a tax invoice.

3.2. Prices are subject to change without notice.

3.3. A transaction fee may apply to your ticket purchase.

3.4. You warrant that you have the authority to make payment for your ticket and that you own/hold or have express permission of the owner/holder of the credit card or other payment facility used to purchase the ticket.

3.5. On any occasion where a payment is due for a booking, service or product rendered by MoPA, and partial payment has already been made against that booking, service or product, MoPA’s booking system will automatically attempt to debit and settle the outstanding amounts due utilising the same payment method provided for the initial partial payment.

4. MEMBERSHIP

4.1. Upon purchasing any Membership, each Member will be emailed a unique membership number. This number may not be shared; it may be used to purchase tickets for the Member named on the Membership only.

4.2. Where it is identified that a membership number is used to gain access to the museum for any person other than the specifically assigned member, that Membership will be cancelled without notice and no refund will be issued.

4.3. If you choose to purchase a membership, you must maintain the confidentiality and security of your membership details (including your membership number) and not provide it to any other person.

4.4. You are responsible for your use of the MoPA website and all transactions conducted using your Membership details. If you become aware of any unauthorised use of your details or account, please notify MoPA immediately and a new membership number will be issued.

4.5. Members are required to use their Membership number to book into a session prior to attending the Museum.

4.6. Without a booking in advance, capacity limits imposed by our booking system (not by our team) may determine that Members may be refused entry. Only with a booking in advance can MoPA guarantee that Members will not be refused entry on arrival.

4.7. Members may book to attend as many times as they wish over the course of the year that their membership is valid, however may only attend one session each day. This ensures everyone has fair access to the limited capacity of each play session.

4.8. As part of our fraud-prevention and membership verification processes, MoPA requires an identification photograph to be taken and stored for each Member. This photograph will be linked to the Membership and may be displayed to MoPA team members at the time of entry to verify that the person attending the Museum is the person named on the Membership.

4.9. By purchasing or using a Membership, you consent (and, where applicable, consent on behalf of the child Member for whom you are the parent or legal guardian) to the collection, storage, and use of such photographs for the purposes of membership administration, access control, and fraud prevention. Identification photographs are used solely for internal operational purposes and are not used for marketing or promotional activities. Photographs are stored securely within MoPA’s booking and membership systems in accordance with our Privacy Policy.

4.10. Failure or refusal to provide an identification photograph may result in refusal of entry, as MoPA may be unable to verify Membership eligibility.

5. CONDITIONS OF ENTRY

5.1. By attending MoPA, and entering the premise, you agree to MoPA’s conditions of entry.

5.2. Attendance and the right of admission is reserved by MoPA.

5.3. MoPA do not provide childcare or supervisory services for children. Whilst at MoPA, during all activities and in all areas, all persons under 18 must be accompanied by, and under the strict supervision of, an adult assigned to their care.

5.4. In the interest of safety for all guests, adults may not attend MoPA without children in their care, or without being in the company of other adults (family or friends, for example) with children in their care. MoPA reserves the right to refuse entry on this basis.

5.5. In the interest of safety, and with the exception of single large familes, one adult cannot attend in a supervisory capacity where that one adult is supervising more than three children – unless arrangements have been made prior with our guest services team.

5.6. Proof of age and identity may be required by MoPA.

5.7. For the security and safety of our guests, team, and premises, CCTV (closed circuit television) is installed and recording at all times.

5.8. You consent to being photographed, filmed or recorded during your visit and for any such film, image or recording to be used for marketing purposes at MoPAs discretion.

5.9. All images and recordings captured by you, at MoPA, may not be used for any commercial application without a formal written agreement in place. MoPA reserves the right to recover fees relating to photographs found to breach this condition of entry.

5.10. Bags and possessions may be inspected prior to admission.

5.11. You may be refused entry or required to leave MoPA if you do not comply with the Venue’s conditions of entry. Tickets will not be exchanged or refunded in these circumstances unless required by law.

5.12. Session times commence promptly at the advertised time. MoPA reserves the right to admit latecomers only when/if there is suitable capacity in the Museum. Management reserves the right to refuse admission; this policy is to prevent over-crowding resulting in a sub-optimal experience and safety conditions for all patrons.

5.13. Where tickets are lost, stolen, misplaced or destroyed, MoPA may charge an administration fee to issue replacement tickets and may require proof of identity, prior to issuing a replacement ticket.

6. NO SCALPING OR OTHER UNAUTHORISED SALES

6.1. Tickets must not be resold or offered for resale at a premium or packaged, resold or otherwise offered for advertising, promotional or other commercial purposes (including competitions) without MoPA’s prior written consent. If a ticket is sold or used in contravention of this condition, the ticket may be seized or cancelled without refund or exchange and the bearer of the ticket may be denied admission.

7. GROUP BOOKINGS

7.1. School, holiday program, and any other group bookings are subject to availability and additional conditions may apply. Please note the conditions of entry above.

8. MERCHANDISE

8.1. Merchandise will not be refunded or exchanged, unless required by law.

9. PROMOTIONS AND COMPETITIONS

9.1. If you received your ticket as a prize, gift, donation or otherwise for no cost, these Terms and Conditions, and the terms and conditions of the relevant promotion or competition (Competition Terms), apply to your use of the ticket.

10. LIMITATION OF LIABILITY

10.1. To the extent permitted by law, MoPA are not liable to you, or those in your care, for any loss, damage, injury, delays, additional expenses or inconvenience arising as a result of your attendance or non-attendance at the session or event. Where liability cannot be excluded or modified by law, including pursuant to the Australian Consumer Law, the liability of MoPA is limited to the minimum permitted by law.

11. GENERAL

11.1. These Terms and Conditions may be varied at any time. Any variations become effective on the day immediately after their publication on the MoPA website and apply to any purchases made after that date.

11.2. If any part of these Terms and Conditions is held to be invalid, illegal or unenforceable, it will be disregarded to the extent of its invalidity and the remainder of these Terms and Conditions will remain in full force and effect.

11.3. These Terms and Conditions are governed by the laws of Victoria, Australia.

11.4. Promotional activity through other and all advertising channels are subject to these terms and conditions.

Terms and conditions

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