Casual Roles: Museum

Role description:

Our delightful crew of Experience Team Members are responsible for ensuring that every single visitor has a truly exceptional and memorable experience at MoPA. To succeed in achieving this, you will display endless energy and enthusiasm for children, families and play. You will be comfortable engaging with children and parents alike, you will demonstrate a genuinely kind and caring nature by helping anyone and everyone with whatever their needs may be, and you will be a ‘clean machine’, endlessly tidying, wiping, vacuuming, emptying bins and doing all it takes to maintain the exceptionally high standard of cleanliness and hygiene that MoPA are famous for.

Give me more:

• You’ll be rostered for 2-4 shifts per week of between 3 and 8 hours each

• Most shifts occur on weekends, however some shifts will also occur on weekdays

• Most shifts will be during the Museum’s typical operating hours (approx. 8.30am til 5.30pm) however some shifts will end later (9.30pm, at the latest) when events/functions occur in the Museum.

• You’ll be on your feet all day - because there’s always something that can be cleaned. But rest assured, all day you’ll also be laughing, dancing and having loads of fun with our team and our guests!

• You’ll be running a host of scheduled activities such as dance parties, craft, games and classes

• Fastidious and constant cleaning and tidying of all areas, exhibits and facilities

To be considered for this position, you will:

• Ideally have worked with children in an educational capacity - many of our team are future, current or past formal educators.

• Be available to work at least 3 days per week.

• Be a born ‘people person’ (You just LOVE engaging with babies, toddlers, adults, grandparents, carers and more).

• Be a naturally fun, bubbly, positive personality - a breath of fresh air in everything you do.

To apply

Scroll to the bottom of this page for instructions regarding how to apply!

Casual: Guest Services & Administration Officer

Role description:

We seek a disciplined and detail-oriented Casual Guest Services & Administration Officer to join the team. This super important role requires a person who can work within three specific disciplines: Ticketing Administration & Communication, Parties & Excursion Planning and Sales/other inquiries. The role will involve taking and processing incoming calls, emails, and social media messages, managing booking change requests, issuing credits and refunds, answering ad-hoc questions, and planning parties and excursions.

As with everything MoPA does, the Museum receives more visitors on weekends than on weekdays. Similarly, more guests attend during public and school holidays compared to the school term. Therefore, your ability to positively impact the organisation is more significant during these times. It is expected that you will be regularly available on weekends, school holidays, and public holidays.

Core Disciples:

1: Ticketing Administration & Communication: You'll need to make a calm and timely response when juggling a phone line that rings for three hours non-stop on the busiest days while ensuring every guest receives impeccable service. You will also manage ticketing administration requirements, answer ad-hoc questions via email, manage booking change requests, and issue credits and refunds, among other tasks.

2: Parties & Excursion Planning: This function involves issuing and reconciling invoices and booking data, gathering guest information, communicating those needs to the museum team, and preparing guests for an optimal experience.

3: Sales and other inquiries, including Museum support: The role involves managing sales and responding to inquiries related to the Museum's offerings, which may include tickets, memberships, events, and other related products and services. The position also involves supporting the Museum's operation by ensuring the appropriate team members are adequately informed.

To be considered for this position, you must:

• Outstanding verbal and written communication skills, with the ability to adopt a specific tone that aligns with our organisation's values.

• Experience managing high-volume tasks without missing any details.

• A bubbly, positive attitude and persona, and the ability to maintain an impeccable level of service.

To apply

Scroll to the bottom of this page for instructions regarding how to apply!

Museum Management

Role description:

MoPA is a large, busy, 24/7/365 operation. Managing the entire team, and the entire operation every day of the year, is a huge gig for any one person - that’s why we share it among a group of Museum Managers we call (not surprisingly!) our Museum Management Team.

This team plays a HUGE role in the success of the overall operation. Acting as a “Second in Charge”, if you will, Museum Managers works hand-in-hand with the Museum’s General Manager, taking on many of the responsibilities required to ensure the Museum runs as smooth as silk, every single day of the year.

Whenever the General Manager isn’t on the floor, the buck stops solely with the Museum Manager (that’s you). As a Senior Member of the MoPA team, you will epitomise the quality of interaction with guests that we wish for every member of the team to have. You will demonstrate the benchmark of our culture and desired behaviours, and support the broader team to operate at the same level through consistent training and feedback. 

Alongside the General Manager, you will collaborate with your colleagues to hire, train, manage and maintain the biggest, bestest team of casual, part-time and full-time team members that you’ve ever been part of assembling before. This casual work force you will manage ultimately determines the Management Team and Museum’s success, and so you will assist General Management and your fellow Museum Managers in the implementation of all the necessary people systems that ensure every team member is engaged, learning, measured, delivering, receiving and implementing feedback, and doing the best job they’re capable of doing.

It probably goes without saying that Museum Managers are exposed to pivotal leadership and management responsibilities; an incredible opportunity to learn the ropes and put yourself in great stead for progression into General Management roles and responsibilities at MoPA’s growing network of Children’s Museums. And so if General Management is your aspiration, assisting the GM in this role of Manager is a truly fantastic way to build your skills and experience, in readiness for this huge step.

To be considered for this position, you will:

• Be able to demonstrate proven success in positions of influence, team management (hiring, performance management, training, etc),

• Be BORN to deliver a magical guest experience, with years of practice in a similar family environment, perhaps even an early learning environment, meeting the diverse needs of a very large, very busy, family environment

• Be available to work most weekends (because weekends represent the greatest opportunity for you to ensure the largest number of visitors have the best experience)

Barista Extraordinaire

Role description:

MoPA Sandringham is already famous for it’s delicious coffee - but you will take this fame to new levels. You’re a passionate, reliable, service-orientated barista with a passion for the entire cafe offering, not just the coffee. You’re also ready to step up and take on additional duties to maintain stocktakes and ordering, food safety, immaculate cleanliness standards, liquor training + compliance, and more.

To be considered for this position, you must:

• Make an absolute monster of a latte - the perfect coffee, every time (of course!)

• Have a passion for good honest customer service - with unwavering patience and a cool head during the busiest of times

• Be capable of much more than swinging the group head around like a seasoned cowboy - because you’ll also be responsible for stocktakes, inventory management in the cafe, maintaining an impeccable menu and testing new items, and more.

To apply

Scroll to the bottom of this page for instructions regarding how to apply!